Meta has introduced a host of new features to its platforms. The updates announced by the social media giant are aimed at improving the experience for creators and communities.
It has started testing a Live Chat support feature for users who have been locked out of their accounts. “Creators can access a dedicated creator support site when logged in through Facebook. There, they can chat live with a support agent for help on various issues ranging from status of a pay-out to questions about a new feature like Reels”, the company wrote in a blog post.
As of now, the feature is part of a small test. It will expand to more creators wherein users will receive an invitation on Facebook or Instagram to join the test and explore the new support experience.
Facebook has also added additional moderation tools like keyword blocking tools, suspending controls and stronger comment controls. The company has also introduced new tools to the Facebook Live features. These include
Featured Links: Creators will now be able to share third-party app links to live broadcasts. From beauty blogs and donations, creators can add a featured link to their live broadcast, and viewers can visit these links without leaving the live video.
Polls: The tool till now was available for desktop users only. The company has now added a refreshed Polls experience on mobile for real-time feedback.
Live With: Facebook is expanding the number of people a creator can co-broadcast with using Live With on Facebook. Creators will soon be able to go live with up to three additional guests, opening up opportunities to go live with other creators, friends and fans.
Live in Stories: The new feature aims to make it easier for creators to get discovered at the top of News Feed. Creators can share their live broadcasts directly to Facebook Stories as another way to maximize the reach of the content with their audience.
Badges: Facebook is rolling out a redesigned Badges experience to help creators identify their most loyal fans, and appear next to viewers’ names in the comments section.
Front Row: Facebook is also testing the front row experience that gives creators an easy way to know who their most devoted viewers in the video are at any time. These viewers will show up in a dedicated “Front Row” section of a live broadcast.