SANTANDER website and mobile app banking services are down this morning, locking customers out of accounts.
The issues started early this morning and now nearly 600 customers have complained of problems, according to complaints tracker Downdetector.
Half of the complaints are about Santander’s internet banking services, with 49% reporting issues with mobile banking including the app.
The issue appears to be hitting customers most in London and the south west, as well as in cities such as Manchester and Birmingham.
Customers took to social media to complain that had been locked out of their accounts.
One took to Twitter to post: “What is going on with your app I can’t get on it.
“It keeps saying session timed out without even letting me on?”
Another tweeted Santander saying: “Looks like your server is down there is no access to mobile or internet banking?”
Many said they were getting an error message saying their session had timed out, and that the server was not responding.
The Sun asked the bank when the problem is expected to be resolved and when customers can get back online and view their accounts.
We’ll update this article when we know more.
It’s not the first time this year that customers have been locked out of their accounts due to an outage.
More to follow…
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